A non-conformance review template for recording non-conformances, containment action, corrective action, root-cause analysis, corrective action taken and issue closure.

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The following document labelling is included in the footer:

• Form number and title
• Information-classification
• Version
• Page number / total pages

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Further Reading

Further guidance on nonconformity and corrective action:

• Nonconformity and Corrective Action (Clause 10.2)
• Quality Management Systems Explained
• Controlling Production and Service Delivery Under ISO 9001
• Corrective Action, Root Cause Analysis and Audit Follow-up

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Non-Conformance Review Template

A non-conformance review that takes an issue through the full corrective-action loop - a description of the non-conformance, the containment action, root cause analysis, the corrective action taken, verification that it was effective, and closure. One form evidences the whole process from raising to closing.

ISO 9001 clause 10.2 requires organisations to react to nonconformities, take action to control and correct them, deal with the causes so they do not recur, and check the action was effective. This form is built around exactly that sequence.

Built for ISO 9001 Clause 10.2

The form takes a non-conformance through the steps the standard requires:

• A clear description of the non-conformance and who raised it
• The containment action to control the immediate problem
• Root cause analysis to understand why it happened
• The corrective action taken, and verification that it was effective
• Confirmation that the corrective action is complete and the issue closed

What's Included in this Non-Conformance Review

The form is set out as a single review:

• Header - date, raised by, and completed by with date
• Non-conformance and containment - a description of the issue and the containment action taken
• Root cause and corrective action - root cause analysis and the corrective action taken
• Verification and closure - verification the action was effective, and confirmation the issue is closed

Who Needs a Non-Conformance Review?

Any organisation that needs to record and close out nonconformities properly - manufacturers, fabricators, service and quality teams. It is a core record for businesses working to ISO 9001 and needing to evidence corrective action under clause 10.2.

Pairs with the Root Cause Problem Review

For a deeper look at why a problem or trend is happening before deciding the corrective action, the F-Q70 Root Cause Problem Review works through the causation in detail.