Effective form templates

This example risk assessment has been prepared using the
F-HS20 General Risk Assessment form template - a purpose-built template designed to focus entirely on what matters: identifying hazards, rating risk and recording controls, without any unnecessary fields getting in the way.

The file is supplied in fully editable MS Word format and can be easily customised and saved to Google Docs format if required. The document uses pre-defined style formatting throughout with styles to match the risk-ratings which are input using select boxes pre-populated with all possible risk ratings. All text is in Calibri font for improved readability.
The following document labelling is included in the footer:

• Form number and title
• Information-classification
• Version
• Page number / total pages

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Violence and Aggression at Work Risk Assessment

What Does This Violence and Aggression at Work Risk Assessment Cover?

• Physical assault on staff by members of the public, customers, or service users
• Verbal abuse and threatening behaviour causing psychological harm and distress to employees
• Lone worker violence risk where employees work alone without immediate colleague support
• Robbery and cash handling attack risk for staff handling money or high-value items
• Post-incident trauma and post-traumatic stress disorder (PTSD) following violent incidents

Each hazard includes an inherent risk rating and a listing of applicable control measures covering areas such as;

• Violence and aggression risk assessment completed for all customer-facing and lone working roles
• De-escalation training provided to all staff who may face confrontational situations
• Lone worker check-in system, personal alarm, or device for all solo workers
• Cash minimisation, time-lock safes, and signage reducing cash-in-transit risk
• Post-incident support protocol including debrief, counselling referral, and incident reporting

A residual risk rating is then assigned to each hazard, demonstrating how effective risk management can be used to reduce the overall risk to a tolerable level.

A Professional, Easy-to-Use Risk Assessment Template

Who Is This Violence and Aggression at Work Risk Assessment Suitable For?

This violence and aggression at work risk assessment is suitable for health and safety advisers, HR managers, security managers, and any employer whose employees face violence or aggression with a duty to assess risks under the Health and Safety at Work etc. Act 1974. It can be implemented as a standalone document or as part of a broader occupational health and safety management system aligned with ISO 45001.

Note: This example risk assessment is supplied for use as guidance only and should be reviewed and completed by a competent person.