A working on clients' premises policy template covering information on risks, cooperation with the client, stopping work over safety concerns and following site rules.

Effective Policy Templates

This policy template is supplied in fully editable MS Word format and can be easily customised and edited. The document uses pre-defined style formatting throughout, with all text in Calibri font for improved readability.
The following document labelling is included in the footer:

• Policy number and title
• Information-classification
• Version
• Page number / total pages

alphaZ documents - beautifully designed, tried and tested policy templates. No junk, jargon or unnecessary content. Simple and usable policy templates developed over 25 years through practical use in the real world.

Further Reading

Further guidance on working safely:

• Risk Assessment
• Managing Visitors and Contractors
• Accidents, Incidents and Near Misses
• Health and Safety knowledge base

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Working on Clients' Premises Policy Template

A policy template for workers delivering services and products on clients' premises, committing to do all that is reasonably practicable to keep them safe and to cooperate with clients on health and safety.

The policy has Approved By and Date Approved fields and carries a Public information classification, so it can be shared with workers, clients and other interested parties.

What the Working on Clients' Premises Policy Covers

• Information on risks - relevant information on the risks on clients' premises and the preventive and protective measures to take
• Information from clients - requesting health and safety information, risk assessments, policies and safe working guidance
• Cooperation - telling clients about any risks the work creates for their staff and visitors, and coordinating arrangements
• Safe systems of work - work carried out in line with any applicable safe systems of work
• Stopping work - workers told to stop immediately if they have safety concerns and report them to a manager
• Conduct - workers acting professionally as the organisation's representatives
• Client briefings - attending and taking part in client inductions, safety and work practice briefings
• Site rules - PPE, accident and incident reporting, and signing in and out

Written to Be Shared

Like every alphaZ policy, this is written as a public policy statement that can be shared openly with workers, customers, suppliers and assessors. The internal detail of how it is carried out belongs in your procedures.

Using the Policy

Add your company name and logo, check each commitment matches what your organisation does and edit any that do not, then approve and date the policy and share it with workers and anyone else who needs to see it.

Who Needs a Working on Clients' Premises Policy?

Organisations whose workers install, service, maintain or deliver on sites controlled by clients.

Works with the Health and Safety Policy Procedure

The PP-7-100 Health and Safety Policy Procedure sets out the wider health and safety arrangements, and the F-HS14 Task Risk Assessment Form can be used to assess the work to be carried out on a client's site.

Document Control

The footer carries the policy number and title, information classification, version and page numbers, and the approval fields record who approved the policy and when, so it can be controlled with the rest of your management system documents and listed on a document register such as the F-IMS20 Document Register.

Related Policies

• P-12 Right to Refuse Work Policy - right to refuse work
• P-66 Company ID Cards Policy - company ID cards
• P-15 Lone Working and Violence Policy - lone working
• P-3 Health and Safety Policy - the health and safety policy