A lone working and violence policy template with guidance for working alone and for dealing with aggressive or threatening behaviour, in one document.

Effective Policy Templates

This policy template is supplied in fully editable MS Word format and can be easily customised and edited. The document uses pre-defined style formatting throughout, with all text in Calibri font for improved readability.
The following document labelling is included in the footer:

• Policy number and title
• Information-classification
• Version
• Page number / total pages

alphaZ documents - beautifully designed, tried and tested policy templates. No junk, jargon or unnecessary content. Simple and usable policy templates developed over 25 years through practical use in the real world.

Further Reading

Further guidance on lone working and violence at work:

• Managing Lone Workers
• Violence and Aggression at Work
• Risk Assessment
• Health and Safety knowledge base

Logo Update Service

Download this policy template with your company name and logo already added!
Document Preparation is included with the alphaZ subscription.

How to Download

This file is included in the alphaZ subscription. This policy is also included in the ISO 45001 Toolkit and the ISO 9001, ISO 14001, ISO 27001 and ISO 22301 toolkits, including the integrated toolkits that combine them, so the toolkit route gives you this file plus everything else you need in one download.

Need Help Implementing?

If you'd like this policy prepared for your organisation along with the rest of your company policies, or help preparing your risk assessments and COSHH assessments, our remote support services provide direct expert input from our team, by the day, by project, or on an ongoing basis.

Lone Working and Violence Policy Template

A lone working and violence policy template setting out how the risks from lone working and from violence and aggression at work are assessed and reduced, with guidance for workers on both.

The policy has Approved By and Date Approved fields and carries a Public information classification, so it can be shared with workers, clients and other interested parties.

What the Lone Working and Violence Policy Covers

• Avoiding lone working - avoided where the risk cannot be controlled, and only done where the work is risk assessed as suitable and the manager is informed
• Communication - a working means of communication when away from the premises, planned movements and check-in arrangements, and a plan for a missed check-in
• Emergencies - lone workers familiar with emergency procedures and emergency equipment
• Health and higher-risk tasks - no lone working where a medical condition or mobility issue makes it unsafe, and no manual handling or other higher-risk activities when alone
• Violence and aggression - all reasonably practicable measures to protect staff, and situations with potential for aggression reported
• Dealing with aggressive behaviour - defusing the situation, avoiding escalation, finding an exit, staying calm, involving the manager, and moving to safety and calling the police if in immediate danger
• Recording incidents - all incidents recorded and investigated, with management deciding whether they must be reported to the enforcing authority
• Training - additional training and support for workers likely to be exposed to aggressive behaviour

Using the Policy

Add your company name and logo, check each commitment matches what your organisation does and edit any that do not, then approve and date the policy and share it with workers and anyone else who needs to see it.

Who Needs a Lone Working and Violence Policy?

Organisations with workers who work alone, visit clients or the public, travel, or work outside normal hours, and organisations whose workers deal with members of the public.

Included in the ISO 45001 Toolkit

This policy is part of the ISO 45001 Toolkit and is also included in the ISO 9001, ISO 14001, ISO 27001 and ISO 22301 toolkits and every alphaZ ISO toolkit that combines them.

Works with the Lone Working Risk Assessment

The RA-HS04 Lone Working and RA-HS115 Violence and Aggression at Work risk assessments are example assessments for the risks this policy covers.

Document Control

The footer carries the policy number and title, information classification, version and page numbers, and the approval fields record who approved the policy and when, so it can be controlled with the rest of your management system documents and listed on a document register such as the F-IMS20 Document Register.

Related Policies

• P-99 Violence and Aggression Policy - violence and aggression
• P-12 Right to Refuse Work Policy - the right to refuse work in serious and imminent danger
• P-3 Health and Safety Policy - the health and safety policy